Automatic language translation
Our website uses an automatic service to translate our content into different languages. These translations should be used as a guide only. See our Accessibility page for further information.
We ask our Department of Communities and Justice (DCJ) Caseworkers what is the best part about being a child protection caseworker?
Video transcript: Child protection caseworkers Nate and Vanessa
We ask our Department of Communities and Justice (DCJ) Caseworkers what is the best part about being a child protection caseworker?
We ask our Department of Communities and Justice (DCJ) Caseworkers what is the best part about being a child protection caseworker?
(Aerial view of Bega.)
Judy, Child Protection Caseworker: I really have a passion for helping children and families to make sure that we can give them a better future in life.
(Judy speaking on the phone to a client.)
Judy: As a Caseworker you're never alone you are surrounded by a dedicated team that will support you and build you up.
(Judy walking with three of her colleagues down the main street in Bega.)
Yana, Child Protection Caseworker: It's such a privilege to work alongside children and families so they can make the changes that they need to look after their children, it's all about keeping kids strong and safe.
(Families and children riding bikes, Yana walking in the park with a colleague.)
(Aerial view of Batemans Bay.)
Danika, Child Protection Caseworker: Hi I'm Danika and I am a Casework Manager here in Bateman's Bay.
(Danika walking into the Batemans Bay office and interacting with a colleague.)
Danika: What I like best about being a Caseworker is being able to work with children getting to spend time with them hear their voices being able to learn about their families and what's really important to them.
(Families running at the beach and walking next to a boat docked in the bay.)
(Aerial view of Yass.)
Sally, Child Protection Caseworker: The thing I like best about being a Caseworker in Yass is that I get to work with families and children.
(Sally interacting with a colleague in the office.)
Sally: It's so important that I have the role of assisting children to have a brighter future.
(Aerial view of children playing at a school yard and paintings of Aboriginal artwork.
"Be part of a close-knit team, who support and trust each other."
- Caseworker, Community Services
Caseworkers employed by Community Services build relationships with children, young people, and their families and carers to influence change and bring about support and protection in families to build safety for children.
The necessary qualifications, experience and qualities considered for the role include tertiary qualifications in a Social Work, Psychology, Social Science Welfare, or related discipline with demonstrated commitment to ongoing professional development and a current driver’s licence.
If you identify as Aboriginal, a degree is not required as we value your experience within the community. You will need to have a diploma and/or at least 2 years community experience working with Aboriginal families and young people.
Child Protection Caseworkers help keep children safe and support them to reach their potential. By working directly with children, their parents and extended networks, Caseworkers can assess the strengths and needs to support the family.
This creates the change required to keep children and young people safe by improving their social, emotional, health, and educational outcomes. They build lifelong connections for children by working closely with their family and culture.
Helpline Caseworkers operate within a contact centre environment and are the first point of contact to record concerns about a child. They interact directly with professionals and community members, hearing their worries and gathering the necessary information to determine if children require a statutory child protection response.
Helpline Caseworkers play a vital role in assessing a child’s safety and work swiftly to ensure that the child and their family are directed to the most appropriate part of the service system for support.
The Joint Child Protection Response Program (JCPRP) is a tri-agency specialist program delivered by the Department of Communities and Justice (DCJ), the NSW Police Force, and NSW Health. JCPRP provides a comprehensive and coordinated safety, criminal justice, and health response to children and young people alleged to have experienced sexual abuse, serious physical abuse, and/or extreme neglect.
The JCPRP Caseworker works alongside its police and health colleagues to undertake a holistic assessment of safety and risk and works directly with the family to mitigate these risks to support children to remain safely at home.
Community Services provides services to various communities across the state, making it important to have a diverse and inclusive workforce that contributes to better outcomes for our communities.
Aboriginal and Torres Strait Islander Peoples make a significant impact to the organisation by improving the way we interact with Indigenous communities and help inform and shape cross-cultural services.
If you identify as Aboriginal and Torres Strait Islander Peoples, have at least two years’ experience working with Indigenous children, young people and families and have a current driver’s licence, we encourage you to apply.
Whether you’re looking for a career in your local region or considering a move to the country, we have many vacancies throughout regional NSW locations.
Pre-employment checks are a critical part of the Community Services recruitment process and include a national criminal history record check (for external candidates), a NSW Working with Children Check clearance, and other reference and conduct checks.
This page includes a series of questions that are commonly asked by applicants and cover topics including role requirements, the selection process and much more.
Community Services is part of the Child Protection, Permanency, Districts and Youth Justice division under the Department of Communities and Justice. Community Services works in collaboration with government, non-government, and community partners to improve the lives of children, adults, families, and communities who often experience disadvantage and live in varied and challenging circumstances.
Caseworkers employed by Community Services build relationships with children, young people, and their families and carers to influence change and bring about support, protection, and safety.
15 Sep 2023
